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ABOUT ANDY
1.
A highly experienced and technically sophisticated IT leader with a successful background in engineering, manufacturing, scientific, healthcare, global corporate and other sectors. Commercially aware, having a wide range of skills and a proven track record in analysing business requirements, establishing strategic direction, delivering projects on time, introducing service management practices and operational excellence in infrastructure and applications support.
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EXPERIENCE
2.
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CV
December 2021 -
Head of IT Service Delivery
Responsible for leading IT service delivery, encompassing infrastructure, network, enterprise applications, IT service desk, and service delivery teams. A senior leader reporting to the Group IT Director, Managing 6 direct reports and an overall team of 25. Cultivating relationships with key stakeholders across the organisation and collaborates closely to guarantee secure, cost-effective and reliable services, managing an IT services budget of £3M and driven IT transformation programmes and projects
July 2021-December 2021
Head of IT (interim)
Responsible for kick starting the technical transformation and supporting the ambitious growth strategy of this leading provider of ophthalmology services in England. This includes leading the IT team in delivering a portfolio of change projects and initiatives and end-to-end delivery of IT services to the user community across the organisation
2014-2021
Head of Systems Operations
Responsible for delivery of IT solutions and operational services to the UK's largest provider of specialist diagnostic and healthcare solutions. A senior leader reporting to the CIO with 7 direct reports and an overall team of 25 supporting 2,500 users operating in over 400 static and mobile locations across the UK. Management of a £4M IT department operating budget. Led IT operations, infrastructure, applications, databases, service desk, service engineering, telecommunications, networking and technical projects teams.
2009-2013
IT Director, EMEA
Responsible for strategic IT leadership in Europe for a $12bn world leader in scientific products and services. Reporting to US-based VP of Global IT and leading a team of 5 direct reports, 65 European IT staff overall and supporting 10,000 users across the region. Controlled an annual European IT infrastructure operating budget of ~£2.5M and accountable for enterprise infrastructure, applications and service desk support. Identified industry standard IT solutions and technology to drive business value and agility.
2007-2009
Head of IT
Responsible for leading and managing a team of 13 IT services staff in UK/Europe for Oxoid, the Microbiology arm of Thermo Fisher Scientific. Reporting to the CFO and managing a budget of £1M. Implemented a standard IT operating model to support the business across Europe. Established an ITIL-based best practice framework. Delivered business-critical IT services to ~1500 users. Maintained competitive business edge evaluating and updating technologies.
2000-2006
Head of Group IT
Delivered IT services across 12 operating companies and supervised a dedicated team of professionals. Oversaw the delivery of business-critical IT to ~1,000 internal users, including trackside IT support and services. Ensured highly available and reliable IT systems through definition and execution of an IT strategy. Provided infrastructure support to the Technology Centre by re-building and expanding the IT team. Project-led a major £6M+ IT initiative as part of a £500M building project.
Additional Experience:
IT Manager
Systems Engineer
Computer Operator
IDC Group
VM Solutions
International Automotive Design Ltd
CLIENTS
3.
Some of the other prestigious businesses Andy has worked with...
EXPERTISE
4.
Skilled at driving teams to perform, problem-solving, prioritising activities, analytical thinking, optimising costs and implementing best practice frameworks, methodologies and tools of value. An articulate communicator with strong interpersonal skills, Andy collaborates ably with colleagues, key business stakeholders and 3rd parties.
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Below shows a selection of systems, applications, tools, methods and knowledge accumulated...
Management /
Leadership
Team Performanace, Coaching, Target Operating Models, IT Reorganisation, Budget Mgt, Supplier Mgt, Negotiating
Service Management
& Operations
ITSM / Service Delivery / Customer Service
Service Desk - Incident, Problem, Change Management -
ServiceNow - Service Design
Hosting
On-Premise & Hosted Data Centres, Cloud Services
Microsoft Azure
Security
Cyber Security, Vulnerability Scanning, Pen Testing, Virus Protection, Endpoint Encryption, BCP, Disaster Recovery, Risk Management
ISO 27001/9001, DSP Toolkit
Projects
Project Lifecycle Management & Delivery,
CPM, Basic Agile / Prince2 / Scrum, Gant Charts
Microsoft Project
Frameworks
& Process
ITIL v3, COBIT, ISO 20000 / 27000, IT policies, documentation & procedures
Infrastructure
& Network
Client / Server, Windows, VMWare, MPLS, Leased Lines, IPVPN, Firewalls, Switches, TCP/IP, Wireless, Ethernet Cabling, UPS
Productivity
Tools
Microsoft 365 / Office
Word~Excel~PowerPoint
Outlook, Visio, Teams / Zoom
Other...
Video/Image/Audio Creation & Editing
CAD / CATIA / CADAM
CORE COMPETENCIES
5.
Team-oriented, operating collaboratively and sensitively at all levels of an organisation and dealing with matters firmly and effectively. Builder of strong teams through formal training, diverse assignments, coaching, mentoring, and other development techniques.
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Ensuring Accountability ~ Leading Change ~ Nurturing Innovation ~ Exemplifying Integrity ~ Embracing Diversity ~ Actively Communicating with Others ~ Fostering Learning & Development ~ Acting with Empathy & Compassion ~ Inspiring Others
EDUCATION
6.
CHICHESTER COLLEGE
HNC Computer Studies
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